Outlook down: 'the measures to fix the flaws are not going as expected'

In a message posted on X, Microsoft announced that the measures it has put in place to resolve the worldwide Outlook problems are not going "as expected" and that it is evaluating alternative solutions. "We have been monitoring the status of the changes made to improve service functionality and have found that they are not producing the expected results. We are identifying alternative approaches to adopt in order to increase capacity in the face of persistent imbalances in traffic management." Microsoft said it was not aware of any "malicious activity" behind the several-hour-long outage of its Outlook services. "At this time, we are not aware of any malicious activity causing this incident. We will continue to manage the situation with urgency and priority until it is fully resolved," Microsoft stated. The problems began last night in various parts of the world. The giant explained that the issue could affect connectivity of Microsoft 365 services for users in any geographic area. "We are investigating reports of users experiencing issues accessing Exchange Online mailboxes via various connection methods in the Americas," the company had communicated last night on the Microsoft 365 X profile, noting that part of the infrastructure is experiencing high load in several regions, which is likely contributing to the connectivity errors. Reproduction reserved © Copyright ANSA