Profeco (Mexico's Federal Consumer Protection Agency) reports a successful operation with no major incidents during the BTS concerts in Mexico; 14 people were arrested for reselling tickets.
The Federal Consumer Protection Agency (Profeco) reported a positive outcome following a special surveillance operation implemented during the BTS concerts at the GNP Seguros Stadium, where the goal was to ensure consumer rights and combat ticket scalping.
The head of the agency, Iván Escalante Ruiz, reported that the operation was carried out in coordination with the Mexico City Public Security Secretariat and the Government of Mexico City, with the aim of maintaining order and preventing unfair business practices during one of the most attended musical events of the year.
According to the official, despite the high demand for tickets and the presence of thousands of attendees, only one formal complaint was received by Profeco, which he considered a sign of the effectiveness of the operation and the respect for consumer rights.
Also read: Trump knows that "we are doing a lot" against drug trafficking, says Sheinbaum; rejects claims that fentanyl is produced in Mexico.
Furthermore, he detailed that the surveillance actions led to the arrest of 14 individuals allegedly involved in the resale of tickets near the venue.
The main objective of the operation was to prevent unfair business practices, such as the illegal sale of tickets at inflated prices, and to ensure that access for attendees was carried out in accordance with established legal guidelines.
Profeco stated that this type of…
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South Korean pop group BTS performed for their ARMY at the first of 3 concerts in Mexico City. Photo: AFP | 05/11/2026 | 10:35 | Updated 05/11/2026 10:35 More Information: The Federal Consumer Protection Agency (Profeco) reported a positive outcome following a special surveillance operation implemented during BTS's performances at the GNP Seguros Stadium, where the goal was to guarantee consumer rights and combat ticket scalping. The head of the agency, Iván Escalante Ruiz, reported that the operation was carried out in coordination with the Mexico City Public Security Secretariat and the Government of Mexico City, with the aim of maintaining order and preventing commercial abuses during one of the most attended musical events of the year. According to the official, despite the high demand for tickets and the presence of thousands of attendees, only one formal complaint was received by Profeco, which he considered a sign of the effectiveness of the operation and respect for consumer rights. Also read: Trump knows that "we are doing a lot" against drug trafficking, says Sheinbaum; rejects the claim that fentanyl is produced in Mexico. Furthermore, he detailed that the surveillance actions led to the arrest of 14 people allegedly involved in ticket scalping near the venue. The main focus of the operation was to prevent abusive commercial practices, such as the irregular sale of tickets at inflated prices, and to ensure that access for attendees was carried out in accordance with established legal guidelines. Profeco stated that this type of operation is part of its strategy to protect consumers at mass events, particularly those that generate great anticipation and high demand, as was the case with the concerts of the global K-pop phenomenon.
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